We have a number if simple shipping options. When you get to the checkout, you will have an opportunity to select your shipping method from a drop-down list. The options are;
Aust Post Flat Rate - This is for shipping within Australia. Selecting this option will have your order sent to you by Australia Post with Receipted Delivery. If the cost of your order (after any discount) is under $60.00 you will be charged a flat $7.70 to anywhere in Australia. If your order is over $60.00, postage is FREE.
Collect - selecting this option means you will collect from our store in Rochedale South. We will contact you to advise when your order is available for collection.
Express Post 3kg Satchel - selecting this option will have your order sent in a 3kg capacity Express Post Satchel. The cost for this option is $14.80. If you select this option but your order will not fit in a 3kg satchel (or is too heavy) we will contact you to advise on available options.
Express Post 5kg Satchel - selecting this option will have your order sent in a 5kg capacity Express Post Satchel. The cost for this option is $24.15. If you select this option but your order will not fit in a 5kg satchel (or is too heavy) we will contact you to advise on available options.
New Zealand - selecting this option will charge a flat rate of $20.00 for shipping by Post to New Zealand. Please note that for bulky items such as albums, printers, storage cases etc, there may be additional charges. Large orders may also be subjected to additional postage costs. If applicable we will contact you before processing your order to advise any additional freight charges, and you will have the opportunity to cancel your order if freight cost is too high.
Reseller Freight - this applies to businesses buying from us for resale to their customers. Freight will be charged at a flat $8.80.
Countries other than Australia & NZ - Due to the high cost of shipping from Australia, most customers from outside of Australia and New Zealand will find it unviable to to purchase from us. However if you do choose to order, shipping will be calculated as follows based on the value of your order;
- Order value up to $150 - shipping $100
- Order value from $150.01 to $500 - shipping $200
- Order value from $500.01 to $1,000 - shipping $300
- Order value from $1000.01 to $1,500 - shipping $400
- Order value from $1,500.01 to $2,000 - shipping $500
- Order value from $2,000.01 to $3,000 - shipping $600
Goods damaged in transit or found to have manufacturing defects will be replaced at no charge. Claims for faulty stock must be reported to Papertrenz within two (2) days of the receipt of the order.
Any irregularity (quantity, pricing, etc) should be reported to us within two (2) days of order receipt. This will ensure prompt corrective action on our part.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
All claims must be approved by Papertrenz prior to the return of the goods. To request a return, please email email@example.com
with details of any damage or irregularity, your order number (from your order confirmation) and your invoice number (from the invoice received with your goods).
Do not send goods back to us unless you have received approval from us to do so. Any goods returned without prior approval will not be accepted.
If you have any questions about the return of your item, please e-mail